Returns & Refunds

Last updated: October 2026

The short version

30 days. Full refund. No questions asked. If your socks aren't the coziest thing you own, send them back.

Conditions

• Items must be unworn, unwashed, and with tags attached (this is a hygiene requirement — we can't resell worn socks).
• Return requests must be started within 30 days of delivery.
• Gift-box packaging should be included where applicable, but a missing box won't void your return.

How to start a return

1. Email support@shop.slidelya.art with your order number and which items you're returning.
2. We'll reply within one business day with a prepaid return label and instructions.
3. Drop the package off — that's it.

Refunds

Once your return arrives and passes a quick inspection, we refund the full item price to your original payment method within 5 business days. Original shipping charges are refunded if the return is due to our error (wrong item, defective product); otherwise return shipping is on us anyway — the label is prepaid.

Defective items

Found a loose stitch or a flaw? Email us a photo within 90 days and we'll replace the pair or refund you — your choice. Handmade means we stand behind every stitch.

Exchanges

We don't do direct exchanges (our inventory moves in small batches), but returns are quick: send the pair back for a refund and place a fresh order for what you want.